Delete your Risalah account

From the app

1. Open Risalah and go to Profile.
2. Open Settings, then Account.
3. Choose Delete account.
4. Read what will be removed, type DELETE to confirm, and enter your password.

The account is closed immediately and every signed-in device is signed out. Thirty days later it is destroyed. If you change your mind before then, see below.

By email

If you cannot open the app — a lost phone, or you uninstalled it already — write to support@risalahapi.net from the address your account uses, with Account deletion request as the subject.

We reply to confirm it is you before anything is removed, and complete the request within 30 days.

If you change your mind

Within thirty days of closing your account, write to support@risalahapi.net from the address it used, with Restore my account as the subject. We confirm it is you and restore it as it was — unless that address has since been used to open another account, in which case we cannot give it back.

We restore an account only when its holder asks: never on anyone else's request, and never on our own initiative. After thirty days the account has been destroyed and cannot be recovered.

Deleting some of your data

You do not have to close your account to remove something. Each of these takes effect immediately, on every device.

• A comment — open it and choose delete. Its words disappear for everyone at once and are erased thirty days later. If others replied to it, a marker saying a comment was removed stays, so their replies still make sense.
• A collection — open it and choose delete, including any you had made public.
• A bookmark — tap the bookmark again on the book, article or lecture.
• Your search history — Search, then clear. This removes it from the account and from every device it had synced to.
• Downloads and cached pages — Settings, then Downloads, or turn off offline caching, which also forgets what it kept.

For anything not in that list — reading history, or your profile details on their own — write to support@risalahapi.net saying what you want removed. We complete those within 30 days and your account stays open.

What is deleted, and what is kept

Removed straight away

• Access to the account — it can no longer be signed into, on any device.
• Every active session and sign-in token.
• Your email address is released, so it can be used to register again.

Removed thirty days later

Whether you delete from the app or by email, the account is destroyed thirty days after it is closed, and with it:

• Your profile: name, email, and anything optional you added — phone number, gender, country, address.
• Your reading progress, reading history, bookmarks, notes, highlights and collections.
• Your comments, likes, follows and reviews, and the questions you put to scholars.
• Your search history, if you used search sync.
• Your AI job history, if you used Risalah Studio's AI tools: what you sent and what came back.
• Your notification tokens, and your identity records if you ever applied to sponsor or to contribute.
• Your purchase history on Risalah. Google Play, which sold you any subscription, keeps its own record of that purchase under its own terms.

Kept, and why

• Aggregate usage counts. Risalah records how often a feature is used per day, per country, per device type — and nothing else. There is no user identifier and no IP address in those tables, so there is nothing in them that could be traced back to you and nothing to remove.
• Work you published. It stays, because readers and other contributors depend on it, but it stops being attributed to you: it is shown instead as the work of an account named “Removed account”, which anyone reading it can see. If you would rather it went too, ask us and we will remove it.
• Records of what you did as a contributor or reviewer — that a text was checked, and to what level — with your name taken out of them.
• A marker where a comment of yours had replies. Its words are erased and it no longer names you; it stays only so that other people's replies under it are not lost.
• Reports you made. What a moderator decided keeps its record, but what you wrote in the report is erased and it no longer names you.
• A scholar's answer to a question you asked. Your question is deleted, but a published answer is the scholar's work and stays, and may repeat what you asked.
• The record of a request you wrote to us. If you asked by email, we keep the address you wrote from, what you asked, when, and what we did, so that we can show it was done. It is deleted three years after the request is closed.